Version: 5.0.0 | Cost: In App Purchases

Level 3 - Condition Management
Country: GB
Category: Social Support Networks, Cognitive Behavioural Therapy
Released: 28/05/2018
Updated: 14/04/2020
Version: 5.0.0
Size: 58mb
Developer: hellotomo
Reviewed On: 22/04/2020
This App achieved an ORCHA score of 71%.

It was assessed as a Level 3 App. These apps can be focused on general health or supporting specific health conditions. They may collect data and they may have a number of more advanced features. Where they collect data we assess their data use policies and compliance with relevant standards. Because they are health focused we also assess their compliance in the Clinical Effectiveness as well as the User Experience domains.

This App does collect data and it is therefore assessed and scored based on its performance in all the sections of our review.

Data Privacy
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Clinical Assurance
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User Experience
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Developer description
Tomo delivers the best of social media combined with proven therapeutic techniques that make our community happier and healthier. Tomo is a helpful bot expertly designed to support you with many of life’s obstacles, including social anxiety, poor sleep, or keeping on top of everyday tasks. KEY FEATURES: • Chat with Tomo our friendly bot to build habits to support your mental wellbeing • A growing library of over 50 healthy habits • Develop life skills including confidence, motivation and self care • Set prompts and reminders that suit your schedule • Receive support and inspire others by sharing photos of your day-to-day wins • Keep moving forward with Tomo's achievement tracker • Discounts at key partner services Tomo suggests habits to support your wellbeing, learns how you handle challenges, and personalises its suggestions to you helping you identify and build habits over time. Tomo delivers healthy elements of social media - there is no commenting or counting likes within the app. Join our supportive community to share your wins - you can make photos completely anonymous or take a selfie, its up to you. Tomo is based on Behavioural Activation (BA). BA is an user-driven process used by psychiatrists and therapists used to give people control over their mental health and it is a core part of Cognitive Behavioural Therapy (CBT). Tomo automates aspects of BA and helps users set their priorities to help form the habits that build resilience. Tomo’s community gives them the motivation to act, as research shows we find it easier to build and maintain healthy habits when supported by our peers. Want to see if this is right for you? Use Tomo to its fullest with our courses taught by our own clinical director. For more information, visit us at or email us at Payment and Subscription Information: • Tomo offers a full-access 1-week free trial period during which users have unlimited access to the app and all its features. The free trial period does not include access to the Tomo Course. • At the end of the trial period, you need to purchase a subscription (£9.99 per month auto-renewing subscription) or combined App & Course Package (one-off payment £23.99. 3 months app access included) which will be billed through your iTunes account. • Users already on a monthly subscription can buy the Course Only package as an additional extra for a one off payment of £14.99. Once bought your access to the course never expires but you will still require an active subscription to use the Tomo App. • Pricing in countries other than the U.K. may vary and actual charges may be converted to your local currency. • Monthly subscriptions will automatically renew at the end of each period unless auto-renew is turned off in your iTunes account at least 24 hours before the end of the current period. • You can turn off auto-renew at any time to cancel your subscription, but Tomo is unable to issue refunds for any unused portion of the term. • Any unused portion of the free trial period will be forfeited when you purchase a subscription. • Our terms and conditions are available at • Our privacy policy is available at
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We have identified that this App provides the following key features

General Information
The App provides general information or guidance
Alerts And Notifications
The App provides alerts and notifications relevant to its area of focus
Social Support Networks
The App has its own or provides access to social networks relevant to its area of focus
Data Sharing
The App allows users to share information in the App with others or other Apps/Systems
Goal Setting and Gamification
The App allows users to set health and wellbeing related goals and may support games and challenges around achieving that
Health Tracking
The App allows users to record relevant health information either manually or automatically using connected Apps or devices
Wellbeing Tracking
The App allows users to record relevant wellbeing information either manually or automatically using connected Apps or devices
Service Signposting
The App provides links and suggestions for local or national services that are relevant to its focus area
Automated Guidance
The App uses the data it has to provide automated advice and guidance about a user's health

This review area looks at what information an App collects from users, what it does with that information and how secure is its handling of that data. For some Apps this is only a minor issue as they don’t gather much information. Other Apps can gather lots of very personal and sensitive information and for these it is important to know how they go about handling this.

Data Collection

The data collected about users is/ isn't capable of identifying that it relates to them.

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if the user has expressly consented to this.

Data Use

The App does state that it won't share user data in any way with other people without the user's consent.

The App does allow users to share information in the App with other Apps, systems, organisations or users.

Data Security

The App does encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App does encrypt the information it collects to make it safe from other people as it is retained by the the developer.


This review area looks at what evidence there is that there is a suitably qualified professional or organisation behind the App or that it has been endorsed, accredited or underwritten by such an individual or organisation. It also assesses what evidence there is around user testing and what evidence there is that supports the effectiveness of the App in terms of claimed health benefits. The higher the Level of the App and the more sophisticated its functions, the more crucial this becomes.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It was clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.


It wasn't clear from our review that the App had been involved in any clinical trials or similar testing to demonstrate its 'real world' effectiveness.


This Review Area looks at how an App has been designed to support the overall user experience. This includes its availability on both primary platforms, how customisable the App is, how well it caters for end users with different capabilities and needs – such as visual or other impairments – how content is managed, how well supported the App is and what it costs. This area also looks at overall User Review scores from both platforms.


It wasclear from our review that the App had been through end user testing as part of its design and development.


The App does provide customisable features.

End user capacity

The App does provide support for users with poor sight.

The App does provide support for users with hearing difficulties.


The App does appear to have a clear approach to dealing with user issues.


The App isn't entirely free to use.

We evaluate more apps than anyone, so that you can be aware of the good and bad.

Any score below 65% would indicate that an App has some issues that users should investigate further prior to using this App.

Scores below 45% indicate that an App has considerable issues or challenges and in its current form is potentially unhelpful or unsafe.

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